AIIM Chicago Seminar 10/7/10 – Sound bites

In my last post, I presented some of my impressions of the recent AIIM Chicago seminar. In this post, I wanted to pull together the sound bites I tweeted during the event so folks could have them in one place without having to wade through Twitter.

I think there’s some interesting stuff here: a good mix of statistical nuggets, ECM philosophy, and marketplace prognostication…so enjoy!

Peggy Winton, AIIM VP, Keynote Address

“Information is a liability and an asset.”

“You can’t say no to information—employees will still find a way to get it if you do and customers will demand it.”

“At organizations 39% of emails are unmanaged, 93% of tweets, and 90% of IMs.”

“For 37% of organizations, SharePoint is the first foray into an ECM system; 43% or organizations use it in conjunction with other ECM systems.”

Pam Doyle, Fujitsu, 8 Ways to Ensure ROI for ECM

“Key ECM business drivers are cost reduction, customer service, compliance, and collaboration.”

“ECM is both a technology and a strategy for managing all content at the enterprise.”

“Average document at an organization photocopied nine times; average office worker prints 10,000 pages per year, 45% of that is thrown out within 24 hrs.”

“It costs on average $25,000 to print enough paper to fill a four-drawer file cabinet and $2,000 a year to store (in Chicago).”

“One of our case study showed that a 2 page contract went through 14 steps to get finalized and turned into 111 printed pages by the end of it all.”

“The ‘E’ in ECM is an oxymoron—content management success comes from addressing one document-intensive process at a time.”

“With ECM tools there is a beginning and a middle but no end—ECM is a constant process of improvement and leveraging capabilities further across the enterprise.”

George David, Knowledge Lake, 8 ways your organization can improve efficiency, increase productivity, and reduce risk

“Don’t underestimate the importance of your platform choices—this is the major first step to avoid silos of systems.”

“Microsoft’s success with SharePoint has come from first owning the OS, followed by the desktop apps, and then the DB layer (SQL)—now they can move into the application layer with SharePoint.”

“By the end of 2010, 80% of organizations will be using SharePoint.”

“The 3 Es of adoption success: everyone participates, easy to use, and enterprise readiness.”

“Collaboration without structure is a waste of time.”

“The Butler Group finds that 90% of documents have no useful metadata attached.”

“Why are ECM adoption rates low? ECM tools tend to be complicated to use, have inefficient search, and are not tightly integrated with desktop applications.”

box.net presentation, 8 things you need to know about cloud content management

“IT shouldn’t be focused on making end-users happy, it should be focused on making them more effective.”

“Cloud content management? Your employees are already using it—they’ve found ways to share content externally to meet their business needs without going through official channels.”

Colin Toomey, Hyland Software, Got Hope? ECM Vendor Viability in the SharePoint Era

“As vendors we sometimes look at ourselves (wrongly) as the center of the universe and as able to do everything…and we’re not.”

“Saying you need a unified ECM suite from one vendor is like a car manufacturer telling customers, ‘we have one car that works for everyone’.”

“The all in one ECM suite: an idea whose time has come…and gone.”

“Customers don’t want a platform, they want a solution to their problem.”

“Today ECM is first and foremost a strategy, not a tool or platform.”

“Each ECM tool is geared for solving different problems—customers need to figure out which tool solves their problems and make buying decisions accordingly.”

“Comprehensive ECM strategies sometimes require a portfolio of applications.”

“You want to deploy best fits, not misfits.“

“When it comes to ECM, there is no best, only best fits.“